FAQs

OfficerReports.com (ORDC) is an all-in-one tool for security guard companies to manager their operations. We combine guard tour tracking, paperless reporting, and scheduling software into one comprehensive platform allowing you, your officers, and your clients to communicate seamlessly 24/7.

We offer a free 30-day trial.

Yes, please email marketing@officerreports.com or call 1-888-511-9811 to schedule a demo of the software.

We never sell or share the information that you or your officers store in the software.

Yes, we have those resources available to our customers. 

The QR codes (Quick Response Codes) are machine readable labels that contain information about the item to which they are attached. They look like high tech barcodes.

NFC tags are microchips that store information that can be transferred to another NFC device, such as a mobile phone. Please note that NFC tags are only compatible with Android devices. 

Yes, technical support is available Monday – Sunday from 8am – 11pm CST.

To use OfficerReports.com, you will pay a monthly subscription fee PER SITE. You will never pay to add devices, officers, or other users. Visit our Pricing Page to view full pricing details.

You will be charged a monthly subscription fee to use our software.

Yes, we offer volume discounts and discounts for paying annually.

There are no contracts or cancelation fees so you can cancel your subscription at any time.

• The Standard Subscription is for your officers that secure a single client’s site throughout their shift.
• The Mobile Subscription is for your officers in a vehicle that check on multiple clients throughout the night and are not tied to a single client or location.

Your data is secured in several ways:

1. Our servers and firewalls are configured to allow only the absolute minimum level of access. All unnecessary users, protocols, and ports are disabled and monitored.
2. Operating systems and third-party software are kept current with the latest upgrades and patches recommended by their vendors.
3. Our databases and backups can only be accessed through trusted and secure authentication.

Your data is securely stored forever.

No, clients will only be able to see their own information.

To download the app on your smartphone, visit either the Apple App Store or the Google Play Store.

Yes, reports are automatically emailed to clients. 

Yes, our software allows you view and edit reports before your clients see them.

Yes, you are able to set up alerts to notify you of open shifts.

Yes, the software will email or text you if your officers are not doing their patrols.

No, each time your officers attempt to login we GPS verify their locations so if they are not at work they cannot access the software.

Not hard at all.  A majority of our customers can train their officers in under 30 minutes.

Yes, our software can be used on smart devices as well as computers and laptops.